Process Manager

Key Responsibilities

• Collaborate with Product Owners and support the translation of business needs into ICT implementations.
• Participate actively in project-based development of new features and services.
• Design, update, and maintain process flows, and monitor required changes.
• Ensure accurate and current documentation using tools such as Jira and Confluence.
• Align content and actions with related functions, including risk-related departments.
• Execute administrative tasks related to reminders and external collections.
• Write and complete functional and procedural documentation (procedures/task descriptions).

Required Qualifications & Skills

Languages:

• Dutch (required)

Soft Skills:

• Strong administrative capabilities
• Analytical and conceptual thinker
• Process and documentation-oriented
• Independent and proactive mindset
• Able to manage priorities and work autonomously

Core Competencies:

• Collaboration
• Conceptual thinking
• Critical thinking
• Decision making
• Eagerness to learn
• Independent working style
• Priority management
• Process-driven mindset